Current Outage Notifications

CSG Exemption Notification: Tropical Cyclone "Debbie" impacts service in the Central Coast-Whitsundays District, parts of the Herbert and Lower Burdekin, Central Highlands, Coal Fields, and Capricornia Districts of Queensland

Tropical Cyclone " Debbie" impacts service in the Central Coast-Whitsundays District, parts of the Herbert and Lower Burdekin, Central Highlands, Coal Fields, and Capricornia Districts of Queensland

Dear Patron,

We are working to reduce damages to services impacted due to "Severe Weather Events" " in Queensland and its districts. Increasing instances of Faulty Services are being reported because of the considerable damages to our network resulting in interruptions and breaks, causing delays in repairs and restoration.

Our apologies to affected customers as these circumstances are beyond our control. Due to the extensive damages incurred, it may not be possible to repair and restore all services within standard timeframes. As we proceed to assess the full extent of the Severe Weather Events, inoperative services may increase/decrease as part of the aftermath. While Repairs and restoration happen over the next couple of weeks, we thank all our customers in advance for their patience and understanding and regret the inconvenience caused.

We estimate the following area phone numbers below to have been affected.

07 4720 2000 To 07 4720 9999

07 4862 2000 To 07 4862 2999

07 4752 4000 To 07 4761 4999

07 4884 2000 To 07 4885 8999

07 4780 7000 To 07 4793 3999

07 4898 0000 To 07 4898 6999

07 4816 7000 To 07 4816 7999

07 4912 0000 To 07 4969 9999

07 4835 2000 To 07 4846 9999

07 4981 2000 To 07 4999 4999



These circumstances being outside our control we are claiming an exemption from compliance with time frames required under the Telecommunications (Customer Service Guarantee) Standard 2011. We explicitly notify that normal service periods may not be met during the period from 27 March 2017 to 7 May 2017.

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